Impacto da inteligência artificial na otimização de processos e na tomada de decisões empresariais.
DOI:
https://doi.org/10.47185/27113760.v6n1.182Palavras-chave:
Inteligencia artificial, Optimización de procesos, Toma de decisiones, Machine Learning, Big DataResumo
O estudo examina o impacto da inteligência artificial na otimização de processos e na tomada de decisões empresariais, destacando seu papel na transformação digital e na sustentabilidade. Baseia-se em uma revisão sistemática da literatura seguindo a metodologia PRISMA, utilizando bancos de dados como o Scopus. Os resultados indicam que a IA impulsiona a eficiência operacional por meio de aprendizado de máquina, Big Data e outras tecnologias avançadas, permitindo automação, análise preditiva e melhor gestão do conhecimento. Além disso, há um crescimento exponencial na pesquisa acadêmica sobre IA, impulsionado por sua aplicação em setores-chave como manufatura, varejo, indústria farmacêutica e financeira. No entanto, sua implementação apresenta desafios em governança, qualidade de dados e tomada de decisões éticas, destacando a necessidade de desenvolver estruturas regulatórias que garantam seu uso responsável. Em conclusão, a inteligência artificial se consolidou como uma ferramenta estratégica para otimização de processos e tomada de decisões empresariais, gerando benefícios tangíveis em eficiência e sustentabilidade, embora exija abordagens estruturadas para sua integração efetiva.
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